If you are using multiple locales that share the same language in your Help Center, you may be wondering how Unbabel handles your article translations.

Suppose you have an HC structure including multiple locales sharing the same language:

As long as the language is supported, Unbabel will translate your article. With full capability to recognize the locales in your Help Center, our system will process the request and deliver the translated article to the locale you requested it for, seamlessly and precisely. You can request an article translation for a number of different locales sharing the same language; Unbabel will create the corresponding number of requests and deliver them accordingly.

If you are hosting different versions of your source article for different locales, you can use those versions to translate only to certain locales of your choice. Select articles based on a specific source locale by translating from a different source language, and create their translated versions to deliver them only for the locales you want that version to apply.

How to know which language variant Unbabel uses

Languages have numerous variantes, and Unbabel strives to apply the most suitable one for the audience of a particular locale. If you are translating an article to Portuguese (Brazil), we will use that variant. If publishing an article under French (Swiss), we have translators that are able to deliver a culturally appropriate translation for the country audience. Other locales will use the best available variant offered by Unbabel-

Please download and check the attached table to know which language variant Unbabel uses to translate each Zendesk locale.