Integrating your Help Center with Unbabel is the first step in translating your content with the best solution for Zendesk Guide.

Unbabel for Zendesk Guide does not require any installation. We will instead connect each brand hosting a Help Center to our integration page, where you can manage all your translation requests. To do this, follow the steps below.

To integrate an Help Center successfully, you must (1) have a role in Zendesk that grants you access to creating and editing articles and (2) an Admin or higer-tier roles in Customer Portal.

1 - Access the Unbabel integration webpage for Zendesk Guide at https://kb.unbabel.com/. To access the page, use your Customer Portal credentials.

Alternatively, from within the Portal, select the Zendesk Guide application from the Apps launcher button on the top right corner of any page.

2 - Upon accessing the Unbabel integration webpage, select the service to integrate (Zendesk Help Center) and click Continue.

3 - Add the subdomain of the brand hosting the Help Center and click Authorize. Don't know what it is? Check here.

4 - A loading screen will appear while retrieve the current status and structure of your Help Center.

5 - Once the information. is obtained, the brand is listed in the left panel and you can start requesting translations.

6 - If you have different brands hosting several Help Centers, you will need to add each one repeating the process, as described in this article.

Getting your brand subdomain

In Zendesk Guide, every brand has a different subdomain. Each of these subdomains must be set up accordingly in the Unbabel tool if we are to be able to fetch the articles associated with it. You can confirm which subdomain your brand has by accessing the Admin Center in Zendesk and look for your brand settings. This can be done in two ways:

• Select Brand Settings from the Guide Admin menu

• Head to your Zendesk instance's Admin Center, search and select Brand management > Brands.

Click on any of the available brands to expand the brand details. Your subdomain is the value before zendesk.com.

Remember to have your languages correctly set up before requesting any translations.