If you see multiple translations for the same message being posted in a ticket, this is a sign that your selected Zendesk workspace is not consistent with your settings at Unbabel. In order to use Unbabel for Zendesk Agent Workspace, we need to configure your account to ensure compatibility - this symptom will manifest whenever you are using classic Zendesk Support but we have enabled Agent Workspace, or the other way around - you are using AWS without being enabled at Unbabel.

Reach out to customer.happiness@unbabel.com for assistance while mentioning which workspace you are using.