Unbabel for Zendesk Support / Agent Workspace
Learn you way around out integration with Zendesk Support
- Installation and UAT plan
- How to use Unbabel for Zendesk Support
- The Unbabel translate button
- How to refresh/revalidate your Zendesk token
- How to automatically pre-translate Zendesk Tickets
- Translating responses with cc'ed and bcc'ed recipients
- Using Unbabel to proactively reach out to a customer
- How to request an improved inbound translation
- Group and Role restrictions
- How to change the customer's language
- Agent Language Settings
- Unbabel for Zendesk Support Features
- No-translate feature
- Translation Models: what are they and what options do I have?
- How to work around the "Invalid usage of No-translate" error
- Adding and authorizing new agents
- Settings Page
- Blacklisted tags
- What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
- Translating multiple messages at once - Thread translation
- Why isn't my message being translated?
- Why can’t I see the Unbabel app?
- Some of my content went missing from the translation
- Error messages and their solutions
- How to export your ticket comment history and metadata for troubleshooting purposes
- How can I report quality issues?
- Uninstalling Unbabel for Zendesk Support