Any conversation handled by the agent will remain active it the conversation panel, ordered by date of their last update (e.g., requested translation).

It is possible to archive conversations which are no longer expected to see translations. To do this, click the Archive chat/ticket button in the top-right corner of the center panel. This will prompt a new window:

You need to type any value in the Agent ID field - the conversation will archive even if it does not match your ID. This can be used later by an admin to recover information. Once you add any value, click on Archive. The conversation will be removed from your active list, but will still be available for monitoring when looking for it in the Audit tab.

Archiving a conversation is irreversible.

Why should I archive conversations?

Archiving conversations helps you keep organized, with only the most relevant ones available for actions. However, we can refer a more important reason, which is performance. Too many open conversations may cause rendering issues eventually - the environment might become irresponsive, not load the page elements or present other issues.

It is advisable that once you no longer need a specific conversation to be open you may archive it.