Diana Afonso

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Activity overview

Latest activity by Diana Afonso
  • Diana Afonso created an article,

    I can't send my message to translation. The arrow is greyed out.

    The most common cause for this issue is that the message contains a placeholder that needs to be replaced. As a security mechanism to prevent unedited templates from being sent to translation, we w...

  • Diana Afonso created an article,

    What can I do if my message is stuck in "Translating..."?

    A translation will vary in duration, especially if you have human editors reviewing it. Bigger messages will take longer, but a chat message should never take more than a few seconds to translate. ...

  • Diana Afonso created an article,

    Why isn't my translation appearing even though it should be completed?

    Unbabel Interface uses pusher notifications to post the newly translated content into the Interface front-end. If the services responsible for the notifications are having issues, this will not hap...

  • Diana Afonso created an article,

    Why can't I login with my credentials?

    If the Interface is not recognizing your credentials as valid, you will be facing this message:     The most common cause is actually a typo or wrong credentials being used (frequently, due to ext...

  • Diana Afonso created an article,

    The Service Status page

    The Service Status page acts as a diagnostic tool for the status of Unbabel's services and some external services Unbabel uses to enhance the experience of the Interface. When conducting troublesho...

  • Diana Afonso created an article,

    Features - Templates

    In order to spare the agent's time in composing common replies, Unbabel Interface supports the addition of templates based on the selected agent language - commonly English. If the language selecte...

  • Diana Afonso created an article,

    Features - Spellcheck

    Having a good quality source text is very important in ensuring an equally good translation. With this in mind, Unbabel developed a feature for the Interface that helps agents spot errors or imprec...

  • Diana Afonso created an article,

    Features - No-translate feature

    At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step that automatically removes sensitive, pe...

  • Diana Afonso created an article,

    Features - Language detection

    Unbabel Interface includes a feature that allows the tool to recognize the language from the text contained in the message box, in order to automatically and appropriately set the correct translati...

  • Diana Afonso created an article,

    Reporting technical and quality issues

    Quality issues If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com or fill out our form and we will be keen o...