Requesting the translation for an article resembles assigning the article to translation to any Salesforce KB  in-house user, only you will be assigning it to a queue that automatically calls the Unbabel platform from time to time. Imagine there's a queue made of magical users that seamlessly return your translations done in no time, while guaranteeing the highest standards of quality.

Sending an article for translation is easy. Just follow these steps:

1 - Navigate to your Knowledge tab, or your corresponding view that lists your existing articles.

• You have the option of selecting a single specific article. You will be able to see the publication status, along with other article information. Under View Translations, you can confirm how many versions of the article exist. Each article will have a default translation, corresponding to its original language. This can be changed at any moment.

• alternatively, you can multi-select several articles to submit at once.

In both cases, you need to click Submit for Translation to continue the request. The rest of the flow is the same in one case or the other.

2 - A table with the summary for the request will appear. You can check the languages you wish to translate to, which will default to the assignee determined in the language settings.

You can:submit different articles to different queues (ex: some to Unbabel, some to a human user). To change the assignee, click the cross icon in the field, select User or Queue, and type the name of the user/queue. Results may not appear until the text you enter matches an existing one.

3 - Check the Send email notifications to assignees checkbox.

4 - Click Submit.

If you're requesting the translation for multiple articles, note that the selections made before submitting apply equally to all of them.

Your translations are requested! You will see that the article will now have new versions in the languages you selected in draft mode, assigned to the Unbabel queue. While the translation is ongoing, these drafts are simple copies of the original, but once it finishes, the article will update with the translated content.

Once received, the draft remains assigned to the Unbabel queue. You may need to assign to yourself before publishing the translation. While you can publish or maintain the original version published, please refrain from doing it for the translated versions before the translation is finished.

Never publish a draft article in a translated language that is still pending translation. A published article cannot be updated via the api and the delivery of the translation will fail if you do.