Brands are Unbabel way of allowing different translation styles to take place depending on your preference. You can have different linguistic resources, register, or tone of voice preferences set up on your Unbabel account that you wish to use with different articles. Routing translations through these different "brands" will apply these preferences based on your selection.

If you only have one brand set up on your Unbabel Portal, or haven't seen work done to create separate linguistic resources, you can ignore this step.

Creating the different Brands

The first step is to create the different brands in your custom object settings:

1 - Head to Setup

2 - Type Custom Settings, and click it to expose the list of settings.

3 - If you haven't created any brands, your list will be empty. Otherwise, existing brands will display. To create a new band, click New.

4 - Fill in the new brand details, using only three fields: name, SObject, and External Brand ID.

• Name: Add a distinctive name that makes the brand easily identifiable with the Unbabel resources. You can use any name.
• SObject: add the value Knowledge__kav.
• External Brand ID: the ID mapping to your Unbabel Portal. This value is provided by Unbabel. Reach out to your LangOps specialist, AM or the support team at customer.happiness@unbabel.com to obtain it.

5 - Click Save or Save & New.

6 - Create the rest of your brands.

Creating the new dedicated queues

Now that you have your brands created, you need to create specific queues for them.

1 - Click the app launcher and access the Unbabel KB - Configuration Menu.

2 - Expand the section Brands and click Refresh Brands.

3 - This will auto-generate new queues for each brand still not associated with a queue.

You can remove the queues in this menu, provided you have no articles assigned to any of them.

Managing the new queues and deleting the original Unbabel queue

The queues created in the previous set will be available when requesting an article translation. Articles assigned to a queue linked to a brand will use the resources associated with the Unbabel brand.

You can edit the queue names in the Setup menu to a more descriptive name, if you want.

The originally created Unbabel translation queue may now be redundant. By definition, the first queue created in the initial configuration will always use whichever brand you have set as default on the Unbabel side. If you want to avoid the risk of the queue being incorrectly selected, you may wish to delete it in the Setup menu.