Unbabel brands allow you to select the pipeline group for a translation request. If no brands are configured, the request is processed in the default pipeline group for the content type. If the selected pipeline group does not include the relevant language-pair, the system assigns the request to another pipeline group. If no pipeline group is available for that language pair, the request fails with an error.

Brands are Unbabel way of allowing different translation styles to take place depending on your preference. You can have different linguistic resources, register, or tone of voice preferences set up on your Unbabel account that you wish to use with different articles. Routing translations through these different "brands" will apply these preferences based on your selection.

If you only have one brand set up on your Unbabel Portal, or haven't seen work done to create separate linguistic resources, you can ignore this step.

Creating the different Brands

The first step is to create the different brands in your custom object settings:

1 - Head to Setup

2 - Type Custom Settings, and click it to expose the list of settings.

3 - If you haven't created any brands, your list will be empty. Otherwise, existing brands will display. To create a new band, click New.

4 - Fill in the new brand details, using only three fields: name, SObject, and External Brand ID.

• Name: Add a distinctive name that makes the brand easily identifiable with the Unbabel resources. You can use any name.
• SObject: add the value Knowledge__kav or the  one corresponding to the Knowledge Article object type.
• External Brand ID: the ID mapping to your Unbabel Portal. This value is provided by Unbabel. Reach out to your LangOps specialist, AM or the support team at customer.happiness@unbabel.com to obtain it.

5 - Click Save or Save & New.

6 - Create the rest of your brands.

7 - Once all brands are completed, Return to Unbabel KB - Configuration Menu.

8 - In the “Brands” section, click Refresh Brands.

You can add new brands at any time by following these steps again.