Features

HTML support

You can request an outbound translations while including HTML. As such, your messages can be personalized to include images, emojis, and basic text formatting such as italic, bold, etc, as in a regular Intercom Message.

Limitations

Character limits for a translation

While we are working to increase the limit of characters contained in a single message, we are currently limited to 5000 of these. If a message goes over this limit, we will still translate it, however, we will truncate the first part of the message until it fits within the limit.

A truncated message can be identified since it appears to only contain the last part of what you or the end user originally sent.

If you are formatting your image with HTML (images, hyperlinks, rich text) the mark-up making the HTML will count towards this limit.

If you're message is already long, and contains HTML (especially hyperlinks), you may wish to consider splitting it in multiple parts.

Intercom tickets

Currently, Unbabel for Intercom only works for the Conversation object on Intercom. Translations inside tickets (or once a conversation is converted to a ticket) are not supported.