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Welcome to the Customer Happiness Hub

Configurations - Set up an Organization-wide email address

Paulo Talhadas
  • Updated

If you do not have an Organization-Wide Address you will need to set one up. Otherwise, you can skip this section.

 

1 - Under Setup, Navigate to the Organization-Wide Address setup page.

 

org_wide_email_1.png

 

2 - Click the Add button.

 

org_wide_email_2.png

 

3 - Fill in the fields that suit your organization and click Save.

 

org_wide_email_3.png

 

Important note: make sure all Org-wide emails to be used with Unbabel are verified.

Next, you'll need to add the Organization-Wide email addresses relevant to the Unbabel Operaration in the Unbabel SC Configuration menu.

 

4 - Go to the App Launcher, open the Unbabel SC - Configuration Menu.

wide_cloud_1_light.png

 

5 - Select the options that best suit your company. Make sure Unbabel Organization Wide Email Addresses has an email selected. Click Save and a success message should appear.

 

wide_cloud_2.png

 

(*) Please make sure you map all the required support addresses that will translate with Unbabel as Org-Wide email addresses. After adding the emails please ensure that the profile that is assigned to the Integration User has access to those addresses. (Please access the link: [your instance URL]/email-admin/owa/listOrgWideEmailAddress.apexp to check the mapping)

 

Note: if using one of the two alternative email components, this selection is ignored. All org-wide emails that can allow the profile of the Integration user and the agent handling the case can be used with the components.

 

Now that we've learnt of the Unbabel SC Configuration page, let's see what else it's there to offer.

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