Unbabel will run language identification and attribute a certain language to all conversations. Based on that result, we will either post the translated inbound messages, refrain from any action (if the language is the Organization's or agent's default, or any of the assigned agent's spoken languages (learn more about spoken languages in this article).

This value is returned based on the content from the first message, therefore, consider checking if that message is written in a different language than the rest or if the content may cause wrong identification. If that's the case, you may wish to manually change the language.

To change the language, find the Unbabel widget in the User info bar, click on Customer Language and see a dropdown lost appear.

Select the intended language from the list.

The widget will check for language settings and will return a new translation (for all existing messages).

Note: changing to an unsubscribed/unsupported language will result in an error message.

Agent language settings

Agent language settings are controlled in the integrations's Settings page. Check the article on how to manage them here.