The Agents Reports feature will allow you to see and understand agent Unbabel-related performance, for any given subscription. Metrics such as average TAT for the agent, number of unbabeled messages (even broken down by language pair), among others, can be analyzed in this page, either at an operation or individual agent level.

To access Agents Reports, select Reports and click the Agents tab. You will find the Agents reporting page.

The page will display the metrics for all content types being dealt by agents - chat and tickets are summed. The results you see can include multiple operations and locations using Unbabel tool, and will include all agents that have used Unbabel to request at least one translation. You will have access to some key metrics:

- number of active agents

- total of translated messages

- total of translated threads (conversations)

- average words per message

You can filter per different units (messages, threads or words) and change the default last 30 days period to include a different interval. Hovering over the results in the chart to the right will show results for the most active agents.

Active agents

Below the general metrics, you will find a table containing agent metrics which includes the number of total messages, number of threads where Unbabel was used, average of words per message language pairs used by the agent. The table will only list agents who requested at least one translation fitting the criteria.

You can use the agent ID field to restrict the table results to the agents who contain the input text in their ID. For example, @team1.com will only display the agents with an ID containing the team1.com domain that match the search criteria. The filter will work as you type, so you don't need to insert the full ID. Filtering per agent doesn't change the overall metrics mentioned previously.

Agent Details view

Clicking any of the agent IDs on the table will open the agent details view for that agent.

At the agent level, you can see total usage, turnaround time (TAT), active language pairs and volume per language, along with word count average. It's possible to see all metrics conditioned to different language pairs and time periods by filtering by the available breakdown options.