You can request extra services along with a project. Services are extra steps we perform before delivery that don't consist of translation specifically, but that may prove indispensable in producing a valid output for your use case. This can include dealing with the layout of the document, manipulating its structure, etc.

Note: Services are only available to a specific number of accounts. If you're not seeing the option to select Services during project creation, it may not be a bug. Talk to your Account Manager for more information.

Warning: Services add to the total cost of a project. This cost will be included in the project estimation sent to you.

When services are selected, project cost estimation won't be automatic, and instead you will receive a quote via email with the total estimated cost for the project (translation+services).

Types of services

The type of services available depend on the format of the file to which they will apply. While it may make sense to select Desktop publishing for a flyer in IDML format, for example, it would be pointless to do it for a plain text file. As such, Unbabel automatically displays only the relevant services for each file in the project.

Warning: A service only applies to a single file/order. If you wish to have them applied to multiple, you need to select it for each one individually as described below). 

Click on the services below to learn more about them.

Desktop Publishing

File Engineering

PDF Handling

Subtitling

Requesting services

Services are requested in the fourth step of project creation, File settings. Each file will display a section which, when expanded, will display the available services.

Each service is accompanied of a slider bar which you can toggle to request that service for the corresponding file (highlighted in the left panel). Toggling a service on unlocks further options. Some of them (like the option to translate images during DTP) are specific to the service.

Along with the service selection, you can

• add additional information for the Unbabel teams working the request
  • these are instructions for the team responsible for guaranteeing the service and are not visible to translators
• add auxiliary files
  • these files contain additional information that will help the Unbabel teams and should not contain any content to translate

Each service needs to be toggle for the respective file as highlighted in the left panel, for each individual file you want to request the service for.

After selecting all services, click the Next button to move to project review and lock your project for translation/estimation.

Checking requested services

It is possible to check on a project that is estimating/estimated, in progress, or completed, and confirm whether there were any services requested. The information will appear under the services column in the order list, or under the tab "Settings & Services" in the Order view.