Paulo Talhadas
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Recent activity by Paulo Talhadas-
Configurations - Agent language setup
Note: If the source language agreed is English and your users already have the Salesforce language as English you can skip the next steps. We will be configuring the agent's writing language and ...
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All translations are stuck in Translation Requested - what can I do?
If all your translations are stuck on the Translation Requested status for longer than usual, specially seeing this started at a specific time, this can be indicative of a problem. When needed, re...
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How to work around the "Invalid usage of No-translate" error
When a message is sent for translation and reaches the Unbabel pipeline, we are actually receiving the HTML content the message consists of. Some features such as no-translate rely on correct HTML ...
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Unbabel for Freshdesk Features
Unbabel for Freshdesk includes a series of features that are designed to help you draw the best from the integration and effortlessly adapt to your workflow. We are only listing the main ones, so f...
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Using Content Blocks with Unbabel
Past limitations with using Unbabel to translate articles where the Content Blocks feature is enabled have been overcome. The limitations on the Zendesk's API endpoints used by Unbabel to post an...
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Agent Language Settings
Management of agent language settings can be undertaken by the agent, who will control them in the widget and apply any changes, or it can be restricted to admins who will control them in the Admin...
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Accessing external apps
On the top right corner of the Portal Window, you will see the Apps button. Clicking it will open a tool tip which will redirect you to other Apps accessible through the Portal, depending on whethe...
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Common error messages
Some error messages will appear whenever we are missing some settings for the translation request to properly reach our pipeline, or if those settings are not consistent with your customer profile ...
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How to use Unbabel for Service Cloud
The Unbabel SC integration supports the standard Salesforce case flows. It was specifically designed to be used on Email2Case and Web2Case. Unbabel is seamlessly integrated into Salesforce Servi...
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Checking and reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message. This can be used to ...