The thread translation feature was designed in order to ensure that no translations are missed if the customer sends several inbound messages in a row or if a change in language that includes translations of previous messages is necessary.

Thread translation behavior

If a customer sends multiple messages before Unbabel is activated, when an agent activates the tool, an internal note containing all pending messages will be posted with their translation into the detected language.

If the tool is kept active, new messages in succession will be translated individually, as we will have time to detect and post separate translated notes one by one. Otherwise, if you need to translate previously untranslated messages in bulk, just type #retranslate and all previous messages will be posted in the agent's language.

Once a translation for multiple messages is completed, we will post an internal note containing their translated content. Different messages are separated with underlines inside the internal note. Messages are not numbered, but the older messages are placed at the top. Example:

First message

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Second message

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Third message

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