Paulo Talhadas
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Articles
Recent activity by Paulo Talhadas-
Features - No-translate
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step which automatically removes sensitive, ...
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Checking the version on your Unbabel packages
To check on the version currently installed of any of the Unbabel packages, head to Setup, select Apps - Packaging - Installed Packages, and search for the specific package you are looking for. ...
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How to find your API key
Because Unbabel uses both the agent's and the Unbabel Admin API keys in order to authenticate and be able to receive and post translated content into your Freshdesk instance, it is fundamental that...
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Oops! This help centre no longer exists
This error message is not a pleasant sight. If you are seeing it, you are probably trying to perform some action in Unbabel's integration page and we are failing to communicate with your Help Ce...
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Adding and authorizing new agents
Management of agent authorization settings is performed on the Integrations Settings page.The page is hosted in the Integrations section inside the Customer Portal and is accessible provided that c...
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How to work around the "Invalid usage of No-translate" error
When a message is sent for translation and reaches the Unbabel pipeline, we are actually receiving the HTML content the message consists of. Some features such as no-translate rely on correct HTML ...
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Can I request another translation by editing a private note with #unbabel?
The short answer is no. Once an internal note fires a translation request for an outbound message, it can never fire a second translation, even if you edit it to contain completely different text. ...
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Settings Page
The settings page is available to Portal users with an Integrations Manager or higher tier role.On this page, you will be able to manage your instance's overall settings along with the agent's lang...
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Features - Templates
Unbabel allows you to make use of your already created templates by enabling you to quickly load them to our email composer. Learn more about Email templates in this Salesforce KB article. To o...
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How do I handle my templates and canned responses when using Unbabel?
In short: seamlessly! We can create or validate your preferred translations for your templates or canned responses so that you can keep consistency when using them, by teaching our machine to recog...