Paulo Talhadas
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Recent activity by Paulo Talhadas-
Reporting technical and quality issues
Unbabel represents the conversation on our side using external facing IDs, which help us pinpoint the conversation and the translation requests originating there. Sharing the correct ID may prove a...
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Package v3.34 - 09/01/2024
Release date: 9 January 2024 *This version requires version 2.95 or later of the Unbabel Connector to be installed. You can check for even newer releases here. Release notes Bug Fixing Fixed mu...
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Package v1.81 - 20/06/2023
Release date: 20 June 2023 Release Notes Fixed bug causing a postinstall script error when upgrading the package Package v1.81 Installation URL [your Salesforce Org URL]/packaging/installPack...
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Error messages and their solutions
For different reasons, Unbabel may fail to launch, or a translation request may not trigger. Please find below some common messages and the ways to work around them. Even though the instructions sh...
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Unbabel SC General configurations
To access the Unbabel for Service Cloud Organization Configurations, search for the Item in the App launcher and click it. The menu includes several settings that allow you to adjust the workflow ...
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Error messages and their solutions
For different reasons, Unbabel may fail to launch, or a translation request may not trigger. Please find below some common messages and the ways to work around them. Should any issues persist, re...
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How to change the customer's language
Whenever a new message is received or created in a ticket, Unbabel will run a language identification process based on the content from that message to determine its language. As a result, the lang...
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How can I see if the original article has been changed since the last translation?
Articles that have been subject to any change to their original version will appear marked with a red dot preceding them once you launch the Unbabel tool. You can see the dot in the center panel of...
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Group and Role restrictions
It is possible to restrict the use of Unbabel based on an agent's group or role. If you enable any of these restrictions, agents that are either part of the selected group(s) and/or have the exclud...
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Integrations
The Integrations section of the Customer Portal allows a user with sufficient privileges to manage the Integrations settings for subscribed products. An instance integrated with one of our products...