Paulo Talhadas
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Recent activity by Paulo Talhadas-
How to change permissions for ConnectedApp
Introduction When configuring Unbabel’s Connector, in order to be able to communicate with Unbabel, a ConnectedApp is created and by default all users can authenticate with the app. This document d...
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Making sure your content is suitable
In order to ensure the best quality, quickest delivery timed translations, you should implement some best practices among your agents using unbabel. Avoid mixing languages or responding in the cu...
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Articles are not showing up for translation
The most common cause for this to happen is that your article does't have a version in the language that you currently have selected as default. Every time our integration is launched it will scree...
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Where can I find my translated articles?
Depending on your Unbabel settings, translations to your articles can be posted immediately, or in turn create or edit language translations as drafts. Learn more about original and translated arti...
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How to change language in a Case
The language direction of translation requests coming from a specific case is determined by the Case language and the agent (if owned by a user) queue (if owned by a queue) language. Inbound messag...
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How to give access to Unbabel support
Considering the several possibilities for customized environments and workflows within Salesforce, it could prove difficult for us to fully replicate a reported issue on our side. In order to see t...
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Why are my translations not being posted?
A number of reasons may be responsible for a submitted, translated and completed reply not showing up in the ticket thread and being sent to the customer. Please try refreshing the ticket page bef...
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How should I report an issue with an article?
Technical issues If you need to report a technical issue affecting article translations, please reach out to customer.happiness@unbabel.com or fill out our form. When doing so, please provide both ...
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Target language(s) not available
If you were getting excited to translate your articles into different languages only to find that one or more were missing, do not despair. It is likely that a wrong configuration concerning langua...
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How to work around the "Invalid usage of No-translate" error
When a message is sent for translation and reaches the Unbabel pipeline, we are actually receiving the HTML content the message consists of. Some features such as no-translate rely on correct HTML ...