Paulo Talhadas
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Articles
Recent activity by Paulo Talhadas-
How to use the Translate Case Comment component
This article is a guide on how to use the new component on the Unbabel for Service cloud package that allows for translating CaseComments. The component and respective class are available from pack...
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Some of my content went missing from the translation
Unbabel will receive the subject and body content of any comment sent for translation, and our MT and post edition will strive to deliver the exact, meaningful translation. If you notice any commen...
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Set available From Addresses and Email Templates dynamically using custom fields
With the aim of reducing agent handling time, Unbabel has enabled SF admins to restrict or default certain parameters of the Unbabel email composer based on values populating Case custom fields. Th...
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Error messages and their solutions
For different reasons, Unbabel may fail to launch, or a translation request may not trigger. Please find below some common messages and the ways to work around them.Even though the instructions sho...
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Configuring the “To Address” field in the Unbabel composer to fetch a value from a Case field
This feature requires version 3.8 or later of Unbabel for Salesforce Service Cloud Unless any configuration is implemented using this feature, the default behaviour of the Unbabel composer is to ...
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How to export your ticket comment history and metadata for troubleshooting purposes
Unbabel relies on an authorization token to read information concerning a ticket content. This data, which is reduced to the minimum indispensable, is used to allow the exchange of information betw...
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Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message. A quick way of do...
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How can I report quality issues?
If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com, and we will be keen on analyzing what may have happened ...
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How can I report quality issues?
If you come across any translations that are not meeting your standards for quality or that are raising suspicions, you should report it to us. So that we can to find the translation requests that ...
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Uninstalling Unbabel for Zendesk Support
p To remove Unbabel's Zendesk Ticketing app, navigate to Admin > Apps > Manage. Click the cogwheel to the right of the Unbabel icon and select or Uninstall.