Paulo Talhadas
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Recent activity by Paulo Talhadas-
Blacklisted tags
Having a ticket contain a blacklisted tag will prevent Unbabel from initializing, effectively disabling translations and blocking any data from reaching Unbabel. In order to activate the feature, y...
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Features - Quicktext
Quick Text is a standard Salesforce Service Cloud feature that allows agents to insert custom predefined messages into emails. These are usually small messages that lack any graphical elements. You...
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How to have different translations per Brand in Unbabel for Service Cloud
Different customers may require different tones or approaches to engage. Unbabel allows for the creation of separate sets of linguistic resources in the Customer Portal so that these can be leverag...
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Reporting technical or quality issues
Finding IDs Message identifiers are not easily obtained from the Freshdesk environment, but the ticket ID is. You can check the ticket ID in the Freshdesk breadcrumbs or obtain it from the full URL...
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Translating multiple messages at once - Thread translation
The thread translation feature was designed in order to ensure that no translations are missed if the customer sends several inbound messages in a row or if the ticket is escalated or handed over b...
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How to send emails via 3rd Party Transactional Email Service
Salesforce imposes a daily email limit of 5,000 messages per 24-hour period. Emails dispatched from our package contribute towards this constraint. To circumvent this limitation, we offer our clien...
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How do I remove Unbabel for Freshdesk?
In order to remove Unbabel for Freshdesk, open the Admin menu, select Apps and find Unbabel for Freshdesk. Click the trash bin icon to uninstall the app. We are sad to see you go :(
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Why isn't my message being translated?
Human edited translations are not completed instantaneously. However, if a translation takes much longer than usual to be posted as a public reply, and you grow suspicious of it, you can look for s...
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How to use the alternative Email Translation Components
The current default design of Unbabel's integration with Salesforce Service Cloud makes use of an Email quick action that is added to the Case Layout's Chatter component. The experience is describe...
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Why can’t I see the Unbabel app?
Some reasons may account for a user not seeing the Unbabel widget under the Apps panel: 1 - Unbabel is disabled. You will need to enable the app from the Manage page. 2 - Unbabel is hidden bene...