Paulo Talhadas
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Recent activity by Paulo Talhadas-
Settings page
The settings page is available to Portal users with an Integrations Manager or higher tier role.On this page, you will be able to manage your instance's overall settings along with the agent's lang...
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Can Unbabel localize hyperlinked articles?
When you send an article for translation, you are sending the article text along with other HTML information, including the URLs for hyperlinked text. But if your article is linking to articles in ...
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Unbabel for Zendesk Support Features
Unbabel for Zendesk includes a series of features that are designed to help you draw the best from the integration and effortlessly adapt to your workflow. We are only listing the main ones, so fee...
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Unbabel for Kustomer FAQs
What happens if an agent selects the Customer Language in a newly created conversation before switching Activate Unbabel to True? Unbabel will rely on the selected Customer Language instead of att...
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Translations feed view
The Translations feed view moves away from the traditional Unbabel flow where translated and original messages are posted in the standard case feed, by creating a new tab view that will allow the n...
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How to add missing languages to the languages picklist
With the introduction of new language pairs supported by Unbabel, we also need to pass those configuration capabilities to our Salesforce integrations. Due to a Salesforce managed package limitatio...
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What happens if one of the agents forgets to reply as an internal note? What if they erase the #unbabel?
If an agent replies through a Public reply, the message will be delivered directly to the client, without passing through Unbabel and therefore not being translated. Likewise, if #unbabel in the i...
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Can I translate comments and their responses along with the articles?
We are afraid the answer is no. Comments are specific to each version of an article, and are not exchangeable between them, so we believe it would not make sense to have a comment translated as well.
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No-translate feature
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step which automatically removes sensitive, p...
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How to use Unbabel on Lightning console with Omni-Channel
Unbabel is compatible with Omni-Channel, however, as per Salesforce documentation, no automations (Workflow Rules, Escalation Rules, Triggers or Flows) are fired when using Omni channel routing. Th...