Paulo Talhadas
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Articles
Recent activity by Paulo Talhadas-
Reporting technical and quality issues
For any issues you encounter using the integration, reach out to customer.happiness@unbabel.com or use our support form. For any report, we will need to identify the conversation that is seeing ...
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Agent language configuration
The language setup for an agent will determine much of the translation behaviour for a ticket. When a ticket is initialized (triggers Unbabel), we look for for properties such as agent authorizatio...
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How to refresh the Zendesk Guide token
In order to read helpcenter information and create or edit translation, Unbabel relies on using a safe token that authenticates its actions in the Zendesk instance. A token can become invalid for d...
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How to request an improved inbound translation
Having trouble fully grasping the meaning of a translation for an inbound message? Inbound messages only run through a machine translation process by default.In some cases, an agent would benefit f...
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User Roles
Portal users will be assigned different roles, which will limit access to some of the features and information contained in the platform. Roles are usually indicative of the position of the user wi...
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Giving quality feedback
If you feel that one of our translations is off and needs to be reviewed, you can reach out to Unbabel and we will be keen on analyzing what may have happened and how to improve. There are differen...
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Thread translation in Kustomer
The thread translation feature was designed in order to ensure that no translations are missed if the customer sends several inbound messages in a row or if a change in language that includes trans...
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Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message. Each Knowledge recor...
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IP restrictions
If you are enforcing IP restrictions on your Salesforce organization, you will need to whitelist the Unbabel IPs. This will happen at two levels: Network Access settings and Profile-level restricti...
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Reporting technical and quality issues
Unbabel represents the conversation on our side using external facing IDs, which help us pinpoint the conversation and the translation requests originating there. Sharing the correct ID may prove a...