If you come across any translations that do not meet your standards for quality or that raise suspicions, you should report them to us. In order for us to find the requests that the translations refer to, we kindly ask that you generate a report on these and send it to customer.happiness@unbabel.com.

Alternatively, for spontaneous reports, you can also use the Customer Portal Translation Auditing page to report a problem.

We advise you to discuss the feedback loop that suits you the most with your LangOps Manager or AM, but typically, you would be sending us a file containing the text to be analyzed along with flagged errors, their severity, translation suggestions, comments, and any other observations you find relevant. As such, it may be a good idea to use the report mentioned above to build on this feedback file.

Along with the report, you must add some context to the issue, as to where you suspect the error to be, along with any comments or suggested corrections you may wish to make. Our team will dedicate its utmost attention to any issues you raise.