
Isabella Bastos
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Activity overview
Latest activity by Isabella Bastos-
Isabella Bastos created an article,
Checking the version on your Unbabel packages
Follow the instructions in this article to confirm which version of any of the Unbabel packages you currently have installed. Checking the version may be important should you wish to proceed with...
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Isabella Bastos created an article,
How can I report quality issues?
If you come across any translations that are not meeting your standards for quality or that are raising suspicions, you should report it to us. So that we can to find the translation requests that ...
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Isabella Bastos created an article,
Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message. Below are the ins...
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Isabella Bastos created an article,
The Unbabel Translated Body and/or the metrics on the transcript are empty
First, make sure the chat status is Complete. If another status is in place (due to a bug, for example), the transcript won't be correctly filled. Transcripts may take some minutes to update to Co...
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Isabella Bastos created an article,
Chat transcripts
When a chat session is over, a chat transcript is generated. The transcript will include some chat details, metrics and the transcript for the original and translated messages that made up the conv...
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Isabella Bastos created an article,
My message is stuck on Translating... What can I do?
If you're finding your translations to be taking longer than usual, that can be indicative of a problem. A chat translation will usually take a few seconds to translate and be posted, but some fact...
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Isabella Bastos created an article,
I am getting a 400 Client Error: BAD REQUEST
If you see this error, something is likely wrong with the selection of language pair for translation. Some possible causes are: The language pair of the translation request is not part of the subs...
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Isabella Bastos created an article,
I can't send a message because the option is greyed out
If the language pair isn't fully selected, i.e., if there is not a Visitor and/or Agent language selected, the send button or message field will be greyed out and you will be prevented from sending...
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Isabella Bastos created an article,
How to reset Pushtopic
In this article, we explain how to reset the Pushtopic being used by our chat component after a package update or for troubleshooting purposes. You need to be an admin or have an equivalent role ...
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Isabella Bastos created an article,
How to share files using Unbabel Chat
It is possible to Enable File Share in the Unbabel Chat Configuration page, which will provide the ability for agents to request the visitor to share a file. This is equivalent to the existing feat...