Introduction

With the Unbabel for Chat (formerly Live Agent) 2.4 package release update we allow sending outbound messages using custom events with our component.

Requirements

Please make sure you have:

• Unbabel for Chat installed on your Salesforce Org with version 2.4 or later.
• Knowledge of the Salesforce Aura framework.
• Development knowledge to implement this solution.

Steps

1 - Add an Aura register event to your aura component. cmp with the following parameters:

• • name="unbabelChat"
  • type="unbabelli:unbabelChat"
  • access="global"

<aura:component implements="flexipage:availableForAllPageTypes,force:hasRecordId">
<aura:registerEvent name="unbabelChat" type="unbabelli:unbabelChat" access="global" />
<button onclick="{!c.sendEvent}">Send</button>
</aura:component>

(In this code snippet we show an aura component with the registered event and a button to call the event)

2- Create a controller.js function to send the Unbabel event

({
sendEvent : function(component, event, helper) {
console.log('click');
var appEvent = $A.get("e.unbabelli:unbabelChat");
appEvent.setParams({
recordId: "5705E000000SHgyQAG",
method: 'sendMessage',
params: {
message: "Hello there!!!",
publish: true
}
});
appEvent.fire();
}
})

3 - Set the parameters of the event where you pass:

• recorded: the id of the chat conversation
• method: “sendMessage”, currently is the only supported method
• params:
• message: string, the message you want to send
• publish: boolean, if true the message will show to the agent and to the client, if false the message will just show to the agent

4 - After you have this deployed, and tested the flow, the sent message should show on our component.