Diana Afonso
- Total activity 37
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 18
Articles
Recent activity by Diana Afonso-
Why can't I login with my credentials?
If the Interface is not recognizing your credentials as valid, you will be facing this message: The most common cause is actually a typo or wrong credentials being used (frequently, due to ext...
-
Access and credentials
Unbabel Interface for Chat is a web page based interface that allows you to translate you customer messages directly, with no resort to any sort of installation. Just access it with your credential...
-
I can't send my message to translation. The arrow is greyed out.
The most common cause for this issue is that the message contains a placeholder that needs to be replaced. As a security mechanism to prevent unedited templates from being sent to translation, we w...
-
Organization Account Page - Dashboard and Audit features
The Organization Account page is accessed simply by using the Organization credentials, which will be the Unbabel username and key. Access to the page is usually restricted to people with supervisi...
-
What can I do if my message is stuck in "Translating..."?
A translation will vary in duration, especially if you have human editors reviewing it. Bigger messages will take longer, but a chat message should never take more than a few seconds to translate. ...
-
The Audit tab in Unbabel Interface
The Audit tab allows one to retrieve and view a full chat conversation from the database. When entering the audit, there is the option to search for a chat Label or ID (this is the name an agent gi...
-
Why isn't my translation appearing even though it should be completed?
Unbabel Interface uses pusher notifications to post the newly translated content into the Interface front-end. If the services responsible for the notifications are having issues, this will not hap...
-
How to add new agents
New agents are added to the database by the Unbabel team. If you need us to create new agent credentials, have an authorized POC send an email to customer.happiness@unbabel.com, identifying the ...