Diana Afonso
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Recent activity by Diana Afonso-
How to use Unbabel Interface
Unbabel Interface is a stand-alone tool which does not integrate with any existing software. This means that you need to create, manage and archive any conversations. It also means you get to manua...
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Archiving conversations
Any conversation handled by the agent will remain active it the conversation panel, ordered by date of their last update (e.g., requested translation). It is possible to archive conversations ...
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Agent language settings
Each agent in Unbabel Interface is associated with a predefined number of languages. When creating a conversation, all languages from this list will appear available for selection. Agents will...
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Features - Templates
In order to spare the agent's time in composing common replies, Unbabel Interface supports the addition of templates based on the selected agent language - commonly English. If the language selecte...
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Features - Spellcheck
Having a good quality source text is very important in ensuring an equally good translation. With this in mind, Unbabel developed a feature for the Interface that helps agents spot errors or imprec...
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Features - No-translate feature
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step that automatically removes sensitive, pe...
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Features - Language detection
Unbabel Interface includes a feature that allows the tool to recognize the language from the text contained in the message box, in order to automatically and appropriately set the correct translati...
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Finding conversation and message IDs
Message UIDs Whenever you are reporting a quality or technical issue that is specific to one message, please provide the UID associated with it, as it will allow us to narrow down the search and sp...
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Reporting technical and quality issues
Quality issues If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com or fill out our form and we will be keen o...
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The Service Status page
The Service Status page acts as a diagnostic tool for the status of Unbabel's services and some external services Unbabel uses to enhance the experience of the Interface. When conducting troublesho...