Diana Afonso
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Articles
Recent activity by Diana Afonso-
Reporting technical and quality issues
Quality issues If you feel that one of our translations is off and needs to be reviewed, please forward that information to customer.happiness@unbabel.com or fill out our form and we will be keen o...
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Why isn't my translation appearing even though it should be completed?
Unbabel Interface uses pusher notifications to post the newly translated content into the Interface front-end. If the services responsible for the notifications are having issues, this will not hap...
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What can I do if my message is stuck in "Translating..."?
A translation will vary in duration, especially if you have human editors reviewing it. Bigger messages will take longer, but a chat message should never take more than a few seconds to translate. ...
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I can't send my message to translation. The arrow is greyed out.
The most common cause for this issue is that the message contains a placeholder that needs to be replaced. As a security mechanism to prevent unedited templates from being sent to translation, we w...
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Why can't I login with my credentials?
If the Interface is not recognizing your credentials as valid, you will be facing this message: The most common cause is actually a typo or wrong credentials being used (frequently, due to ext...
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The Service Status page
The Service Status page acts as a diagnostic tool for the status of Unbabel's services and some external services Unbabel uses to enhance the experience of the Interface. When conducting troublesho...
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Finding conversation and message IDs
Message UIDs Whenever you are reporting a quality or technical issue that is specific to one message, please provide the UID associated with it, as it will allow us to narrow down the search and sp...
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Features - No-translate feature
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step that automatically removes sensitive, pe...
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Features - Language detection
Unbabel Interface includes a feature that allows the tool to recognize the language from the text contained in the message box, in order to automatically and appropriately set the correct translati...
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Features - Spellcheck
Having a good quality source text is very important in ensuring an equally good translation. With this in mind, Unbabel developed a feature for the Interface that helps agents spot errors or imprec...