Isabella Bastos
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Recent activity by Isabella Bastos-
I can't send a message because the option is greyed out
If the language pair isn't fully selected, i.e., if there is not a Visitor and/or Agent language selected, the send button or message field will be greyed out and you will be prevented from sending...
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Unbabel for Salesforce Messaging - How to use, limitations and know errors
Unbabel has conditioned compatibility with Salesforce Messaging since our chat conversation component is able to translate messages taking place in a Messaging conversation out-of-the-box. However,...
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How to reset Pushtopic
In this article, we explain how to reset the Pushtopic being used by our chat component after a package update or for troubleshooting purposes. You need to be an admin or have an equivalent role ...
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How to share files using Unbabel Chat
This feature is not available with Salesforce Messaging It is possible to Enable File Share in the Unbabel Chat Configuration page, which will provide the ability for agents to request the visito...
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Finding the chat console and accepting chats
Once you completed the installation, your users should be able to start accepting chats and using Unbabel. You can download the attached Guide on how to take the first steps using Unbabel. Head ...
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How to: Mass Populate chat transcript translations of chat conversations
The purpose of this article is to provide guidance for clients who have been impacted by an issue that prevented the Unbabel Chat Translated Transcript from being correctly populated. It outlines t...
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How to: Process custom events to the Unbabel chat component
Introduction With the Unbabel for Chat (formerly Live Agent) 2.4 package release update we allow sending outbound messages using custom events with our component. Requirements Please make sure yo...
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How to: Default Visitor Language per Chat Session and skip Language Identification
When a conversation starts between a customer and an agent, the customer language can now be pre-set to a default value. This default value is coming from language picklists on the MessagingSession...
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Features - No-translate
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step which automatically removes sensitive, p...
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Features - Quick text
Quick Text is a standard Salesforce Service Cloud Chat feature that allows agents to insert custom predefined messages into chats. You can read the SF KB article on setting up and using Quick Text ...