Isabella Bastos
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Recent activity by Isabella Bastos-
How to: Process custom events to the Unbabel chat component
IntroductionWith the Unbabel for Chat (formerly Live Agent) 2.4 package release update we allow sending outbound messages using custom events with our component. RequirementsPlease make sure you ha...
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How to: Default Visitor Language per Chat Session and skip Language Identification
When a conversation starts between a customer and an agent, the customer language can now be pre-set to a default value. This default value is coming from language picklists on the MessagingSession...
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Features - No-translate
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step which automatically removes sensitive, p...
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Features - Quick text
Quick Text is a standard Salesforce Service Cloud Chat feature that allows agents to insert custom predefined messages into chats. You can read the SF KB article on setting up and using Quick Text ...