Isabella Bastos
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Articles
Recent activity by Isabella Bastos-
Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message.Below are the instruc...
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My message is stuck on Translating... What can I do?
If you're finding your translations to be taking longer than usual, that can be indicative of a problem. A chat translation will usually take a few seconds to translate and be posted, but some fact...
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I am getting a 400 Client Error: BAD REQUEST
If you see this error, something is likely wrong with the selection of language pair for translation. Some possible causes are: The language pair of the translation request is not part of the subsc...
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I can't send a message because the option is greyed out
If the language pair isn't fully selected, i.e., if there is not a Visitor and/or Agent language selected, the send button or message field will be greyed out and you will be prevented from sending...
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Limitations and know errors
Before assuming a bug, please check this article to confirm if it is listed as a know error or limitation. TranscriptsNo chat transcripts are created for Messaging Sessions when ended. This is nati...
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How to reset Pushtopic
In this article, we explain how to reset the Pushtopic being used by our chat component after a package update or for troubleshooting purposes.You need to be an admin or have an equivalent role to ...
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How to: Process custom events to the Unbabel chat component
IntroductionWith the Unbabel for Chat (formerly Live Agent) 2.4 package release update we allow sending outbound messages using custom events with our component. RequirementsPlease make sure you ha...
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How to: Default Visitor Language per Chat Session and skip Language Identification
When a conversation starts between a customer and an agent, the customer language can now be pre-set to a default value. This default value is coming from language picklists on the MessagingSession...
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Features - No-translate
At Unbabel, we take your privacy very seriously, and we don’t make use of customer sensitive data of any kind. That’s why we developed an Anonymisation step which automatically removes sensitive, p...
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Features - Quick text
Quick Text is a standard Salesforce Service Cloud Chat feature that allows agents to insert custom predefined messages into chats. You can read the SF KB article on setting up and using Quick Text ...