Isabella Bastos
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Recent activity by Isabella Bastos-
Unbabel for Salesforce Messaging - How to use, limitations and know errors
Unbabel has conditioned compatibility with Salesforce Messaging since our chat conversation component is able to translate messages taking place in a Messaging conversation out-of-the-box. However,...
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Installation Guide and UAT plan
Recommended: Click here for a complete step-by-step visual guide of the installation. Pre-requisites Before you start, please make sure you have the Salesforce Unbabel Connector installed and ...
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How to: Default Visitor Language per Chat Session and skip Language Identification
When a conversation starts between a customer and an agent, the customer language can now be pre-set to a default value. This default value is coming from language picklists on the MessagingSession...
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Installing Unbabel Connector for Salesforce
The Unbabel Connector for Salesforce is a pre-requisite for the installation of any Unbabel application in Salesforce. The Connector package will generate the appropriate rules and permissions that...
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Configurations - Update Page Layouts
Next, you'll need to update some key Page Layouts so that the Unbabel sections, fields, and other components become available. We'll take it one at a time. Translation Request Layout On the top...
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Configurations - Adding the Unbabel Chat component on Lightning Console
This is a suggested configuration for your Lightning Console. You can change it as you like, the only requirement is that the Unbabel Chat Component is added to the page. 1 - Select the Lightning...
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Configurations - Unbabel Chat Configurations
To find the Unbabel Chat (Live Agent) Configurations Menu, open the App Launcher and find the menu under All Items: Under Chat Configurations we have some options available: - Show MT Transla...
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Supported languages setup
After you conclude the installation, you need to define which languages will be listed as available for translation with Unbabel. Please make sure the list matches the languages contractualized in ...
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Finding the chat console and accepting chats
Once you completed the installation, your users should be able to start accepting chats and using Unbabel. You can download the attached Guide on how to take the first steps using Unbabel. Head ...
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How to use Unbabel for Salesforce Chat
Once you accept a chat, the console should load in the recently created conversation. If you were using Unbabel in other chats, you can alternate between the several tabs by clicking on them. For...