Isabella Bastos
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Recent activity by Isabella Bastos-
How to use Unbabel for Salesforce Chat
To start using Unbabel, you will need to open a Messaging Session, either by accepting it via Omnichannel or picking it from a list. Finding the console and accepting chatsOnce you completed the in...
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Supported languages setup
After you conclude the installation, you need to define which languages will be listed as available for translation with Unbabel. Please make sure the list matches the languages contractualized in ...
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Checking the version on your Unbabel packages
Follow the instructions in this article to confirm which version of any of the Unbabel packages you currently have installed.Checking the version may be important should you wish to proceed with an...
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How can I report quality issues?
If you come across any translations that do not meet your standards for quality or that raise suspicions, you should report them to us. In order for us to find the requests that the translations re...
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Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message.Below are the instruc...
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My message is stuck on Translating... What can I do?
If you're finding your translations to be taking longer than usual, that can be indicative of a problem. A chat translation will usually take a few seconds to translate and be posted, but some fact...
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I am getting a 400 Client Error: BAD REQUEST
If you see this error, something is likely wrong with the selection of language pair for translation. Some possible causes are: The language pair of the translation request is not part of the subsc...
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I can't send a message because the option is greyed out
If the language pair isn't fully selected, i.e., if there is not a Visitor and/or Agent language selected, the send button or message field will be greyed out and you will be prevented from sending...
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Limitations and know errors
Before assuming a bug, please check this article to confirm if it is listed as a know error or limitation. TranscriptsNo chat transcripts are created for Messaging Sessions when ended. This is nati...
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How to reset Pushtopic
In this article, we explain how to reset the Pushtopic being used by our chat component after a package update or for troubleshooting purposes.You need to be an admin or have an equivalent role to ...