Isabella Bastos
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Recent activity by Isabella Bastos-
How to use Unbabel for Salesforce Chat
Once you accept a chat, the console should load in the recently created conversation. If you were using Unbabel in other chats, you can alternate between the several tabs by clicking on them. For...
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Supported languages setup
After you conclude the installation, you need to define which languages will be listed as available for translation with Unbabel. Please make sure the list matches the languages contractualized in ...
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Checking the version on your Unbabel packages
Follow the instructions in this article to confirm which version of any of the Unbabel packages you currently have installed. Checking the version may be important should you wish to proceed with...
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How can I report quality issues?
If you come across any translations that do not meet your standards for quality or that raise suspicions, you should report them to us. In order for us to find the requests that the translations re...
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Reporting on translation requests
In order to troubleshoot technical issues or to identify translations for quality purposes, we may ask you to send us a unique identifier for any given conversation or message. Below are the ins...
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Chat transcripts
When a chat session is over, a chat transcript is generated. The transcript will include some chat details, metrics and the transcript for the original and translated messages that made up the conv...
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The Unbabel Translated Body and/or the metrics on the transcript are empty
First, make sure the chat status is Complete. If another status is in place (due to a bug, for example), the transcript won't be correctly filled. Transcripts may take some minutes to update to Co...
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My message is stuck on Translating... What can I do?
If you're finding your translations to be taking longer than usual, that can be indicative of a problem. A chat translation will usually take a few seconds to translate and be posted, but some fact...
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I am getting a 400 Client Error: BAD REQUEST
If you see this error, something is likely wrong with the selection of language pair for translation. Some possible causes are: The language pair of the translation request is not part of the subs...
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I can't send a message because the option is greyed out
If the language pair isn't fully selected, i.e., if there is not a Visitor and/or Agent language selected, the send button or message field will be greyed out and you will be prevented from sending...