Installing the app from the Marketplace

The app for Unbabel for Zendesk Chat is available in the Zendesk Marketplace.

To proceed with the installation you should be an admin of the organization. Find and open the app in the Marketplace. Select the environment you wish the app to be installed in, thus completing the first stage of the installation.

In order to successfully complete the installation you must complete and provide us with the information obtained through the Pre-installation Setup.

Completing the installation via the Unbabel widget

With the app is installed, it's time to complete the setup and get Unbabel ready to work. In order to do so, you will need to open any available chat - we suggest you simulate one as a visitor.

1 - Visit the chat. The app should load on the starter screen. 

2 - Click Start Now and insert the credentials obtained from Unbabel.

The credentials you will use are not the same as you use in Zendesk, but rather the ones associated with your Unbabel account. Reach out to us should you need them.

3 - Authorize Unbabel into your Zendesk instance and Chat environment.

4 - Select the agents you wish to have using the Unbabel tool - later changes need to be requested differently - save your settings.

5 - Finish the installation by clicking Start Using Unbabel. You should be all set!

The installation will only be finished successfully if the Pre-installation Setup has been completed on our side and we have confirmed this back to you.